Cleveland Clinic was selected for this focused outreach initiative because of the way your Center for Connected Care extends world-class care into the home. More than 500 caregivers support thousands of patients daily across this continuum, and your Connected Care Network of affiliated post-acute facilities continues to grow, as with Brentwood Health Care Center’s addition. That’s a genuine patient care advantage, but coordinating reimbursement across so many service lines, each with its own payer pathways, adds real complexity behind the scenes.
Cleveland Clinic has built the Center for Connected Care as a core piece of your value-based care strategy where clinical outcomes and financial performance are already linked. Supporting HME and home infusion services at this scale, alongside your DME program’s coordination with CCHS Managed Care on payer contracting, requires revenue cycle processes built to match that same level of clinical coordination. This is where we see a meaningful opportunity for Prochant to make an impact.
At Prochant, we partner with health systems facing similar challenges with their home-based care services. We bring greater visibility, automation and discipline to the revenue cycle through industry expertise, AI-driven technology and proven processes, helping improve reimbursement performance, reduce denials and support scalable growth.
Why You Should
Choose Prochant
Improve
Efficiency
Combine AI-powered technology with specialized home-based care RCM expertise to reduce manual work and streamline reimbursement workflows – a support scaled to match Center for Connected Care’s need to serve 3,500 patients a day across six coordinated service lines.
Increase
Visibility
Give leadership real-time insight into billing, A/R, claims and denial performance, including visibility into how your DME program’s referrals from multiple medical and surgical providers across all 10 Cleveland Clinic pharmacies convert to clean claims and timely reimbursement, alongside your CCHS Managed Care payer contracts.
Support Standardization at Scale
Apply the Prochant Process, built on 25 years of home-based care revenue cycle best practices, to bring more consistent reimbursement processes across your home-based care business lines, each with distinct payer rules but shared goals for patient access and financial performance.
Strengthen Financial Performance
Improve collections, reduce denials and accelerate reimbursement through a proven combination of human expertise, intelligent automation and disciplined execution, reinforcing the same standard reflected in your program’s 92% patient satisfaction rate and Joint Commission accreditation.
Success Story
Revenue Cycle Results for a Health System
A leading academic medical center faced revenue cycle delays across its home infusion and durable medical equipment services due to manual cash posting, paper-based remittances and intake staffing gaps.
Prochant helped automate remittance workflows, improve cash posting accuracy, strengthen reporting visibility and create a more structured process for ongoing KPI review and workflow optimization.
Within six months, the organization achieved:
- 18% reduction in A/R over 90
- 21% decrease in DSO
- 14% growth in its infusion business
Recommended Resources
How Health Systems Can Build a Stronger Home-Based Care RCM Strategy
The New Margin Squeeze in HME: Why Operational Excellence Matters More Than Ever
Top 3 Revenue Cycle Challenges for Health Systems in Infusion
Join Our Upcoming HME News Webinar
“The Future of Revenue Cycle Strategy: Planning for 2027”
As HME providers prepare for 2027, a strong revenue cycle strategy will require smarter planning, greater efficiency and the right technology investments. Join industry leaders for a forward-looking discussion on deductible season, reimbursement challenges, resource allocation and strategies to strengthen financial performance.
The webinar will also feature a live AI panelist, sharing real-time perspectives on industry trends and the evolving role of AI in revenue cycle management. Hear practical insights from leaders of Prochant, AAHomecare, VGM & Associates and Lieber Consulting and walk away with actionable ideas to help your organization prepare for what’s next.
Special Offer for
To support this partnership discussion, Prochant will waive implementation fees for new engagements initiated by Cleveland Clinic.
This allows your team to evaluate opportunities for operational improvement and revenue cycle optimization with reduced upfront investment.
You work hard to earn your revenue.
Count on us to bring it home.
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