Cleveland Clinic was selected for this focused outreach initiative because of the way your Center for Connected Care extends world-class care into the home.
From its main campus in Cleveland, Ohio, Cleveland Clinic operates a 23-hospital academic health system with 300 outpatient facilities. More than 500 Center caregivers support approximately 12,000 patients daily across home care, hospice, mobile primary care, home infusion, respiratory therapy and a post-acute network that now includes Brentwood Health Care Center. Coordinating reimbursement across that breadth creates complex payer and workflow demands behind the scenes, which is why we see an opportunity for Prochant to strengthen Cleveland Clinic’s revenue cycle across the connected care continuum.
The Center is a core part of Cleveland Clinic’s value-based care strategy, linking clinical outcomes and financial performance. Its Infusion Pharmacy at Home supports approximately 1,000 patients monthly with medications, nutrition, pumps, supplies and home delivery. Supporting home infusion, respiratory therapy and medical equipment alongside payer contracting requires revenue cycle processes matched to clinical coordination.
At Prochant, we partner with health systems facing similar home-based care challenges. We combine industry expertise, AI-driven technology and proven processes to improve reimbursement performance, reduce denials and support scalable growth.
Why You Should
Choose Prochant
Improve
Efficiency
Combine AI-powered technology with specialized home-based care RCM expertise to reduce manual work and streamline reimbursement workflows – a support scaled to match Center for Connected Care’s need to serve 3,500 patients a day across six coordinated service lines.
Increase
Visibility
Give leadership real-time insight into billing, A/R, claims and denial performance, including visibility into how your DME program’s referrals from multiple medical and surgical providers across all 10 Cleveland Clinic pharmacies convert to clean claims and timely reimbursement, alongside your CCHS Managed Care payer contracts.
Support Standardization at Scale
Apply the Prochant Process, built on 25 years of home-based care revenue cycle best practices, to bring more consistent reimbursement processes across your home-based care business lines, each with distinct payer rules but shared goals for patient access and financial performance.
Strengthen Financial Performance
Improve collections, reduce denials and accelerate reimbursement through a proven combination of human expertise, intelligent automation and disciplined execution, reinforcing the same standard reflected in your program’s 92% patient satisfaction rate and Joint Commission accreditation.
Success Story
Revenue Cycle Results for a Health System
A leading academic medical center faced revenue cycle delays across its home infusion and durable medical equipment services due to manual cash posting, paper-based remittances and intake staffing gaps.
Prochant helped automate remittance workflows, improve cash posting accuracy, strengthen reporting visibility and create a more structured process for ongoing KPI review and workflow optimization.
Within six months, the organization achieved:
- 18% reduction in A/R over 90
- 21% decrease in DSO
- 14% growth in its infusion business
Recommended Resources
How Health Systems Can Build a Stronger Home-Based Care RCM Strategy
The New Margin Squeeze in HME: Why Operational Excellence Matters More Than Ever
Top 3 Revenue Cycle Challenges for Health Systems in Infusion
Join Our Upcoming HME News Webinar
“The Future of Revenue Cycle Strategy: Planning for 2027”
As HME providers prepare for 2027, a strong revenue cycle strategy will require smarter planning, greater efficiency and the right technology investments. Join industry leaders for a forward-looking discussion on deductible season, reimbursement challenges, resource allocation and strategies to strengthen financial performance.
The webinar will also feature a live AI panelist, sharing real-time perspectives on industry trends and the evolving role of AI in revenue cycle management. Hear practical insights from leaders of Prochant, AAHomecare, VGM & Associates and Lieber Consulting and walk away with actionable ideas to help your organization prepare for what’s next.
Special Offer for
To support this partnership discussion, Prochant will waive implementation fees for new engagements initiated by Cleveland Clinic.
This allows your team to evaluate opportunities for operational improvement and revenue cycle optimization with reduced upfront investment.
You work hard to earn your revenue.
Count on us to bring it home.
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