In this episode, the hosts explore a topic that’s becoming impossible to ignore across the infusion therapy landscape: the escalating talent crisis.

Denials are a revenue cycle problem that must be solved at both the front and back end. From intake to adjudication, home infusion providers need a comprehensive strategy that prioritizes prevention, streamlines resolution and strengthens payer collaboration.

Community Home Health Services, a hospital-affiliated provider of durable medical equipment (DME), faced growing revenue cycle challenges that hindered efficiency and scalability. Staffing gaps, fragmented workflows and a high volume of low-value claims led to unsustainable overhead and limited growth potential. 

Mastering Reimbursement: Challenges, Solutions, and Metrics That Matter, featuring Joey Graham, CEO of Prochant, and Andrea Stark, Owner of MiraVista.

NHIA 2025 brought together the brightest minds and most dedicated professionals in the home infusion industry—and Prochant was thrilled to be in the thick of it. From memorable events to meaningful conversations, here’s a look at how we showed up and what we took away from this year’s conference. 

Prochant is proud to announce that it has earned the prestigious HITRUST r2 Certification for information security across its IT infrastructure, Prochant Pulse Connect Portal, operations and data center hosted on Microsoft Azure. 

Strong RCM practices ensure that providers are capturing every dollar they’ve earned, faster and with greater accuracy. In times of economic strain—like when tariffs drive up costs—optimizing revenue capture becomes even more critical.

Infusion therapy plays a crucial role in patient care, with multiple delivery models designed to accommodate different clinical and financial needs. Each model has distinct operational, billing and reimbursement structures that influence how care is provided and paid for. Understanding these differences is essential for providers looking to navigate the complexities of the infusion landscape successfully. 

At Prochant, we take pride in our nearshore Engagement Services office in Guyana, where we provide high-quality, scalable patient and referral calling services for home-based care providers. A key factor in our ability to scale effectively is the Guyanese government’s commitment to workforce development, particularly its investment in skills training […]

A leading academic medical center in the Northeast provides home infusion therapies and durable medical equipment (DME), ensuring high-quality patient care.