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Patient and Referral Calling

Prochant’s Engagement Services optimize patient and referral communication, addressing high labor costs, staffing shortages, and revenue loss from denials and cancellations.

Articles

Top 3 Revenue Cycle Challenges for Health Systems in Home Infusion

Health systems across the country are losing millions of dollars annually due to revenue cycle inefficiencies, staffing shortages and inadequate billing practices. While they have historically been well-positioned to provide home infusion services, many are struggling to capture the revenue they deserve. 

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ArticlesPodcasts

Beyond the Drip: Kicking Off 2025 with Insights and Challenges

As we step into 2025, the latest episode of Beyond the Drip sets the stage for a year filled with both opportunities and challenges in the infusion and pharmacy space. The hosts reflect on the key events of 2024 that shaped the industry, including major disruptions like the Change Healthcare cyberattack, supply chain issues and regulatory shifts.

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Articles

Unlocking Efficiency and Profitability with End-to-End RCM Outsourcing

The home-based care industry is facing more challenges than ever before. Rising costs, increasing patient volumes and ever-growing administrative burdens are stretching providers thin. With so many aspects of operations to manage, it can be difficult to focus on what truly matters—delivering high-quality patient care.  One of the most effective strategies providers can leverage to navigate these challenges is end-to-end outsourcing solutions. By partnering with an experienced partner, organizations can streamline operations, improve financial outcomes and free up resources to focus on patient care.

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ArticlesPodcasts

Beyond the Drip: Eric Hill’s Journey from BioRx to AvevoRx

In the latest Beyond the Drip episode, Jon Love and co-hosts sit down with Eric Hill, co-founder of AvevoRx, to discuss his remarkable journey in the infusion therapy industry. Beginning with BioRx, a company he co-founded in 2003, Eric scaled the business into a billion-dollar enterprise before its acquisition by Diplomat Specialty Infusion and later Optum. Now at AvevoRx, Eric is driven by a commitment to improving patient care through personal connections, streamlined processes and strategic use of technology. 

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Articles

Revenue Cycle Management FAQs for Infusion Pharmacy

In this FAQ, we address the top billing and RCM challenges infusion and pharmacy providers face—such as reducing denials and appeals, keeping up with complex payor rules, minimizing A/R balances and reducing write-offs—and share how proactive solutions can optimize financial performance.

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Articles

Answering Your Top HME Revenue Cycle Management Questions

Revenue cycle management (RCM) is a cornerstone of success in the home medical equipment (HME) industry. Whether you’re a seasoned provider or new to the field, understanding and optimizing your RCM processes is essential to maintaining profitability and operational efficiency. In this FAQ, we address some of the most common questions providers have about RCM in the HME industry, including the top challenges faced. 

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Articles

Payer and Provider AI Investments: Impact on Revenue Cycle Management

Artificial Intelligence (AI) is no longer a futuristic concept; it’s a strategic imperative for payers and providers. Recent data shows that nearly three-quarters of home-based care organizations are increasing their financial commitments to AI, recognizing its transformative potential across the industry. For revenue cycle management (RCM), these investments are paving the way for innovation that optimizes processes, reduces costs and accelerates reimbursements. 

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ArticlesPodcasts

Beyond the Drip: Examining CVS Health’s Exit from the Infusion Market

In this special Halloween episode of Beyond the Drip, our co-hosts Jon Love, Pamela McIntyre, Brandon Carpenter and Brian O'Sullivan reminisce on some of the most spine-tingling stories in the infusion market. Together, they explore the industry’s “scariest stories”—from unsettling trends and operational risks to hidden threats few are talking about but are bound to impact the industry.

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Prochant’s New Engagement Services: Patient and Referral Communications

Our new Engagement Services extend our comprehensive revenue cycle management (RCM) solutions by integrating a high-touch approach to patient and referral calling. We recognize the importance of effective communication, not only for enhancing patient experience but also for accelerating collections and ensuring operational efficiency.

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