Automating Patient Intake in Revenue Cycle Management

Joey Graham and Rachel Schools talked about AI and automation in HME intake at MedTrade 2025 and gave a realistic view of what’s possible today and what’s coming—no hype.

Highlights:

  • AI and Automation in HME Intake: A look at the current state of AI and automation in HME intake and what’s possible today and what’s next.
  • Balancing Human Expertise with Technology: How to optimize intake task assignments between AI tools and human expertise to increase efficiency.
  • Adoption: Automation is not a quick fix. How leading HME providers are implementing new technology and what to consider during the transition.

Joey and Rachel gave HME providers a practical roadmap to automating their intake process with AI. Their advice will help you harmonize technology with human skills and get better financially.

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