Carle Health was selected for this focused outreach initiative because its home infusion program closely reflects the system’s broader promise of “redefining healthcare around you.” Headquartered in Urbana, Illinois, Carle is a physician-led, integrated health system with eight hospitals serving communities across central and southeastern Illinois. Through its Urbana home infusion pharmacy, Carle enables adults and children throughout the state to receive complex therapies including parenteral and enteral nutrition, IV antibiotics, hydration and pain management at home. This model keeps treatment connected to the physicians and care teams overseeing each patient’s broader health journey. Prochant can help reinforce that commitment by bringing the same level of coordination and consistency to the revenue cycle supporting Carle’s home infusion program.
Delivering that experience also requires a revenue cycle that can keep pace with Carle’s expanding regional footprint and focus on improving access to advanced care close to home. Coverage requirements across Medicare, Medicaid and commercial plans, combined with complex therapy reimbursement and coordination among the pharmacy, home care nursing and referring providers can create delays, denials and limited visibility. As Carle invests in greater coordination and additional infusion access across its communities, more connected reimbursement processes will be essential to supporting timely care and sustainable growth.
At Prochant, we partner with health systems facing similar challenges across their home infusion services. We combine specialized home infusion expertise, proven processes, analytics and AI-enabled tools to bring greater visibility, discipline and consistency to the revenue cycle. By helping teams identify reimbursement risks earlier, prioritize work and address issues before they create downstream delays, Prochant can improve reimbursement performance, reduce denials and support scalable growth while reinforcing Carle’s commitment to personalized, high-quality care close to home.
Why You Should
Choose Prochant
Accelerate Access to Therapy at Home
Use Prochant’s specialized home infusion intake services and specialized AI tools to strengthen coverage coordination and remove reimbursement barriers before treatment begins. This supports Carle’s commitment to making care convenient and dependable for patients receiving therapy at home, while helping its teams navigate the authorization requirements of Medicare, Medicaid and commercial plans.
Create Financial Visibility Across Your Infusion Model
Give leadership actionable insight into authorizations, claims, denials, A/R and payer performance across home infusion pathways using AI-driven technology. Clearer visibility can help Carle identify where reimbursement friction is affecting access, handoffs or the ability to deliver advanced care closer to home.
Align the Revenue Cycle Around Coordinated Care
Apply the standardized Prochant Process across intake, billing and collections to keep teams working from consistent reimbursement workflows. This reinforces Carle’s integrated approach to coordinating each patient’s care plan with their physician and supporting continuity throughout the home therapy journey.
Support Growth Across Your Expanding Regional Network
Use Prochant’s scalable revenue cycle infrastructure and specialized home infusion workforce to absorb increasing volume, support new markets and maintain consistent performance as Carle expands access across Illinois. This gives Carle the flexibility to grow home-based infusion services without relying solely on continuous internal hiring, training and process development.
Success Story
Revenue Cycle Results for a Health System
A leading academic medical center faced revenue cycle delays across its home infusion services due to manual cash posting, paper-based remittances and intake staffing gaps.
Prochant helped automate remittance workflows, improve cash posting accuracy, strengthen reporting visibility and create a more structured process for ongoing KPI review and workflow optimization.
Within six months, the organization achieved:
- 18% reduction in A/R over 90
- 21% decrease in DSO
- 14% growth in its infusion business
Recommended Resources
How Health Systems Can Build a Stronger Home-Based Care RCM Strategy
Top 3 Revenue Cycle Challenges for Health Systems in Infusion
Join Our Upcoming NHIA Webinar
“The Revenue You Never See: Finding Leakage Across the Infusion Lifecycle”
Not all lost revenue appears as a denial. In many cases, revenue is lost before a claim is ever submitted through missed charges, incomplete documentation, authorization mismatches, incorrect billing units, payer configuration errors or underpayments that go unnoticed. This session would introduce a broader approach to revenue integrity in home infusion by tracing revenue from referral through final payment. Attendees would examine how clinical, operational and financial workflows intersect and where breakdowns can quietly reduce reimbursement. The discussion would focus on identifying leakage points that traditional collections reporting may not reveal and building controls that prevent revenue loss rather than simply reacting to it later. The session would also explore how billing, operations, intake and contracting teams can work together to create stronger accountability around earned revenue.
Special Offer for
To support this partnership discussion, Prochant will waive implementation fees for new engagements initiated by Carle Health.
This allows your team to evaluate opportunities for operational improvement and revenue cycle optimization with reduced upfront investment.
You work hard to earn your revenue.
Count on us to bring it home.
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