Sentara Home Care was selected for this focused outreach initiative because it has built a home infusion model that does more than move treatment outside the hospital, it supports Sentara’s broader strategy to make care more connected, accessible and responsive to where patients are. With more than two decades of home infusion experience, Sentara combines advanced treatment capabilities with a “seamless intake process,” personalized support and the flexibility to receive care at home or in an ambulatory infusion suite. Prochant can reinforce those priorities by bringing the same coordination, responsiveness and focus on outcomes to the revenue cycle supporting infusion care.
Delivering that experience across Virginia and northeastern North Carolina creates distinct operational challenges. Sentara’s program spans home and ambulatory settings, specialty therapies and referrals across a large health system, requiring reimbursement processes that stay aligned as patients transition to lower-cost care. Payer variation, therapy-specific billing rules and handoffs across intake, pharmacy, nursing and finance can create delays, denials and limited visibility. As Sentara advances its One Sentara Transformation, its revenue cycle must support faster transitions, consistent execution and sustainable growth.
At Prochant, we partner with health systems facing similar challenges across their home infusion services. We bring greater visibility, discipline and consistency to the revenue cycle through specialized home infusion expertise, AI-driven technology and proven processes, helping improve reimbursement performance, reduce denials and support scalable growth while preserving Sentara’s emphasis on seamless access, patient independence and high-quality care close to home.
Why You Should
Choose Prochant
Protect Sentara’s
“Seamless Intake Process”
Use Prochant’s specialized home infusion intake support and AI-enabled tools to identify coverage, authorization and documentation issues earlier, helping Sentara preserve the quick, efficient response patients expect while reducing avoidable delays before therapy begins.
Connect Financial Performance
Across Home and Ambulatory Infusion
Give leadership consistent insight into claims, denials, A/R and payer performance across home-based therapy and Sentara’s ambulatory infusion suites. Prochant’s AI and analytics capabilities can help surface emerging risks, recurring reimbursement issues and performance variation across settings, enabling Sentara to determine whether financial outcomes are supporting its goal of delivering care in the most appropriate, convenient setting.
Coordinate the Revenue Cycle Around One Sentara
Apply the Prochant Process across intake, billing and collections to reduce handoff gaps among referring providers, infusion pharmacy, nursing and financial teams. More consistent execution can support the One Sentara Transformation by aligning reimbursement workflows around the same connected experience Sentara is building for patients.
Create Capacity for Care Closer to Home
Provide scalable home infusion revenue cycle expertise as Sentara expands access and supports patients with increasingly complex therapies. Prochant can absorb rising volume and payer complexity without requiring Sentara to continually add and train specialized internal resources, helping sustain shorter hospital stays, patient independence and lower medical costs.
Success Story
Revenue Cycle Results for a Health System
A leading academic medical center faced revenue cycle delays across its home infusion services due to manual cash posting, paper-based remittances and intake staffing gaps.
Prochant helped automate remittance workflows, improve cash posting accuracy, strengthen reporting visibility and create a more structured process for ongoing KPI review and workflow optimization.
Within six months, the organization achieved:
- 18% reduction in A/R over 90
- 21% decrease in DSO
- 14% growth in its infusion business
Recommended Resources
How Health Systems Can Build a Stronger Home-Based Care RCM Strategy
Top 3 Revenue Cycle Challenges for Health Systems in Infusion
Join Our Upcoming NHIA Webinar
“The Revenue You Never See: Finding Leakage Across the Infusion Lifecycle”
Not all lost revenue appears as a denial. In many cases, revenue is lost before a claim is ever submitted through missed charges, incomplete documentation, authorization mismatches, incorrect billing units, payer configuration errors or underpayments that go unnoticed. This session would introduce a broader approach to revenue integrity in home infusion by tracing revenue from referral through final payment. Attendees would examine how clinical, operational and financial workflows intersect and where breakdowns can quietly reduce reimbursement. The discussion would focus on identifying leakage points that traditional collections reporting may not reveal and building controls that prevent revenue loss rather than simply reacting to it later. The session would also explore how billing, operations, intake and contracting teams can work together to create stronger accountability around earned revenue.
Special Offer for
To support this partnership discussion, Prochant will waive implementation fees for new engagements initiated by Sentara.
This allows your team to evaluate opportunities for operational improvement and revenue cycle optimization with reduced upfront investment.
You work hard to earn your revenue.
Count on us to bring it home.
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