Beyond the Drip: How Connected Infusion Pumps Are Changing Patient Care in Home Infusion

Key Takeaways
  • Connected pumps are improving visibility. Providers can better understand what happens between patient visits.
  • Infusion adherence data supports earlier intervention. Clinicians can identify noncompliance and understand treatment gaps sooner.
  • Real-time data adds clinical context. Infusion data can support more informed decisions for complex therapies.
  • Connected devices support operations too. Pump tracking, inventory management and remote updates can help reduce operational friction.
  • Better data sharing may shape the future of home infusion. Pharmacists, nurses, physicians, dietitians and patients all benefit from stronger visibility.

Welcome to Beyond the Drip, where we dive into the fascinating world of Infusion Pharmacy, from Home Infusion to Ambulatory Infusion Centers. Expect topical conversations on the latest happenings in Infusion from industry leaders who will bring you the latest news, trends and innovations in the infusion industry, as well as expert insights and stories to keep you informed and inspired.


Beyond the Drip Episode 17: How Connected Infusion Pumps Are Changing Patient Care

As home infusion providers continue expanding complex therapies beyond traditional care settings, access to real-time patient data is becoming increasingly important. In Episode 17, hosts Jon Love, Pamela McIntyre and Brandon Carpenter explore how connected infusion technology is helping providers gain greater visibility into patient care, improve adherence monitoring and support more informed clinical decision-making.

Joined by Mallory Nelson, PharmD, Director of Customer Experience and Product Development at Eitan Medical, and Scott Shepard, PharmD, RPH, BCSCP, IgCP, a home infusion pharmacist at a major health system in the Northeast, the discussion focuses on the growing role of smart infusion pumps and the value of real-time infusion data.

Key Takeaways

  • Connected pumps are giving providers visibility into what happens between patient visits, helping close one of home infusion's biggest information gaps.
  • Infusion adherence data can help clinicians identify noncompliance earlier and better understand why patients may not be achieving expected outcomes.
  • Access to infusion data can provide important context for clinical decisions, particularly for complex therapies where treatment adjustments are based on patient response.
  • Beyond clinical care, connected devices are helping providers address operational challenges like pump tracking, inventory management and remote updates.
  • The future of home infusion may depend on better data sharing between pharmacists, nurses, physicians, dietitians and patients themselves.

The discussion in this episode highlights how connected technologies are beginning to close longstanding information gaps between patients and providers, creating new opportunities to improve clinical oversight, optimize resource utilization and support more proactive care models.

While the industry is still in the early stages of adopting connected infusion solutions, the ability to turn treatment data into actionable insights could play a significant role in shaping the next generation of home-based care.

Listen now and subscribe to Beyond the Drip.

Listen now and subscribe to Beyond the Drip for more conversations shaping the future of infusion and specialty pharmacy.

Frequently Asked Questions

What is Beyond the Drip?

Beyond the Drip is a podcast focused on the world of Infusion Pharmacy, from Home Infusion to Ambulatory Infusion Centers. The podcast features topical conversations with industry leaders covering news, trends, innovations, expert insights and stories from the infusion industry.

What is Episode 17 of Beyond the Drip about?

Episode 17 explores how connected infusion technology is helping providers gain greater visibility into patient care, improve adherence monitoring and support more informed clinical decision-making in home infusion.

How are connected infusion pumps changing patient care?

Connected infusion pumps are helping providers see what happens between patient visits, giving clinicians access to infusion data that can support adherence monitoring, clinical decision-making and more proactive patient care.

Why is infusion adherence data important?

Infusion adherence data can help clinicians identify noncompliance earlier and better understand why patients may not be achieving expected outcomes. This information can provide important context for treatment decisions, especially for complex therapies.

How can connected infusion devices support home infusion operations?

Beyond clinical care, connected infusion devices can help providers address operational challenges such as pump tracking, inventory management and remote updates, supporting better visibility and more efficient resource utilization.

Guest Speakers

Scott Shepard PharmD, RPH, IgCP, BC-SCP

Scott Shepard PharmD, RPH, IgCP, BC-SCP has been working in the pharmacy industry for over 30 years. Stops along the way include long term care/compliance packaging, Clinical Research Consulting, Inpatient Hospital- Clinical & Management. Since 2010 Scott has been building Home Infusion in the Northeast with a focus on clinical team building & operations, as well as regional leadership responsibilities.

Mallory Nelson, PharmD

Mallory Nelson, PharmD is a pharmacist-turned-health-tech leader with over ten years of experience at the intersection of clinical expertise and technology. She is the Global Director of Customer Experience and Product Development at Eitan Medical, where she works to advance innovation in infusion therapy and improve outcomes for patients and care teams alike.


Beyond the Drip Co-hosts

Paula Roth, EVP of Pharmacy Services at Prochant

As Executive Vice President of Pharmacy Operations at Prochant, Paula leads an expert team focused on enhancing the home-based care industry through innovative technology and streamlined processes. With more than 20 years of experience in revenue cycle management for alternate sites of care, Paula leverages technology and teams to ensure clients achieve or exceed their financial targets.

Jon Love, President & Chief Growth Officer at MedEdge Solutions

Jon Love joins MedEdge with leadership experience in the infusion and specialty pharmacy industries. He has previously served in sales at WellSky, chief operating officer at Rock-Pond Solutions, and senior VP of pharmacy services at Prochant.

Pamela McIntyre, Founder and Owner of Expert Infusion Nurse Consulting

With 40 years of experience in infusion nursing, Pam founded Expert Infusion Nurse Consulting to advance excellence in infusion and mentor other infusion professionals. Her certifications include CRNI, IgCN, OCN, and VA-BC, and she has an immersive background in home infusion and ambulatory infusion in the fields of acute and chronic care, including oncology nursing.

Brandon Carpenter, President of MedEdge Solutions

Brandon Carpenter is the owner and founder of MedEdge Solutions. With more than 12 years of experience in pharmacy solutions, process improvement, and data analytics, Brandon takes an active role in each of their projects. Prior to forming MedEdge, Brandon was the Director of Products and Professional Services at Rock-Pond Solutions where he worked with over 250 pharmacies nationwide to solve problems ranging from system integrations, financial reporting, 340B, Limited Drug Distribution, and software management. He is a graduate of the University of Central Arkansas where he received his bachelor’s in business & information systems, as well as his Master of Business Administration.

Brian O’Sullivan, President of The O’Sullivan Group

Brian O’Sullivan formed The O’Sullivan Group, Inc. in February 1999 to serve health care providers with managed care and provider business development services. Over the years, The O’Sullivan Group has also been sought out by Medicare Advantage and Managed Medicaid plans to assist with network development needs. His vision was to bring real world know-how by offering the same level of service and expertise for both large and small companies that are enjoyed by major Fortune 1000 organizations.