Earlier this week, Joey Graham, CEO of Prochant, and Matt Flatt, CEO of NuCara Home Medical, joined HME News for a webinar on how HME providers can achieve revenue cycle management (RCM) excellence.
The discussion highlighted how NuCara consistently outperforms industry benchmarks with 97%+ net collections, a DSO in the 30s and a denial rate under 5%. Joey and Matt explored the strategies and processes that enabled these results, walking through real-world case studies on held revenue, denials, rejections, cash posting and A/R management.
Top 4 Takeaways:
- RCM is strategic, not administrative. Intake, billing and collections are core drivers of financial health and should be treated as strategic priorities.
- Be proactive, not reactive. Prevent issues, like expiring authorizations or system setup errors, before they result in held revenue, denials or rejections.
- Visibility is everything. Tracking key metrics such as denial rate, rejection trends and DSO provides insight to identify gaps and take corrective action.
- People and technology work best together. Dedicated staff, disciplined processes and AI-enabled tools combine to improve clean claim rates and accelerate collections.
The NuCara-Prochant partnership demonstrates that RCM excellence isn’t achieved through a single fix. Rather, it comes from disciplined processes, proactive management and a strong focus on measurement and accountability. Improved cash flow, stronger control and greater visibility not only boost financial performance; they also give providers the confidence and resources to expand their services and enhance patient care.
Watch the full webinar on-demand to learn more about the strategies and tools that can help your organization achieve world-class RCM performance.
