The Prochant team was thrilled to attend the 2025 NICA Annual Conference, held June 20–21 in Miami, Florida. Represented by Lee Pratt, Gabby Whitmire and Jason Dillon, we spent two energizing days engaging with infusion pharmacy professionals from across the country and walked away with fresh insights and new connections.
As the infusion and specialty pharmacy market grows, many providers struggle with reimbursement complexities, payer scrutiny and operational inefficiencies. New research from Prochant, in partnership with the in90group, reveals that most pharmacies are unprepared to navigate these challenges, making revenue cycle management (RCM) optimization more critical than ever.
As the home medical equipment (HME) market continues to expand, providers face growing challenges in revenue collection, impacting profit margins. Increased regulation and complexity in navigating payer reimbursement requirements, particularly with Medicare Advantage and commercial payers, are driving reimbursement down, while the challenges of recruiting and retaining skilled billing and collections staff have escalated costs.