Community Home Health Services, a hospital-affiliated provider of durable medical equipment (DME), faced growing revenue cycle challenges that hindered efficiency and scalability. Staffing gaps, fragmented workflows and a high volume of low-value claims led to unsustainable overhead and limited growth potential.
To streamline operations and improve financial performance, Community partnered with Prochant for comprehensive end-to-end RCM support, including intake, eligibility verification and prior authorization (EVPA), billing, collections, denial management and cash posting.
By leveraging Prochant Pulse, the partnership delivered measurable results over 24 months:
- 43% Reduction in Days Sales Outstanding (DSO)
- 58% Decrease in A/R Over 90 Days
- 26% Increase in Payments Collected
- 31% Growth in Billing Volume
Through automation, visibility and expert-driven process improvements, Community eliminated its backlog, resolved staffing inefficiencies and saw significant gains in both performance and productivity.
See how Community Home Health Services transformed its revenue cycle—and accelerated growth—through its strategic partnership with Prochant. Fill out the form below to read the full case study.
Frequently Asked Questions
What challenges do hospital-affiliated providers of durable medical equipment (DME) typically face in revenue cycle management?
Hospital-affiliated DME providers often struggle with fragmented workflows, staffing shortages, and a high volume of low-dollar claims. These challenges can lead to rising administrative costs, claim backlogs, and limited capacity to scale operations effectively.
How can revenue cycle management services improve performance for hospital-affiliated DME providers?
Comprehensive RCM services—covering intake, eligibility verification and prior authorization (EVPA), billing, collections, denial management, and cash posting—help hospital-affiliated DME providers streamline operations, improve cash flow, and reduce administrative burdens.
What kind of results can hospital-affiliated DME providers expect from outsourcing revenue cycle management?
Providers that partner with experienced RCM teams often see major improvements in key metrics, such as reductions in Days Sales Outstanding (DSO), fewer aged receivables, increased collections, and greater billing capacity—all while maintaining compliance and accelerating growth.
