As home-based care providers face mounting demands in patient and referral communications while dealing with staffing issues, managing these critical interactions can be a significant challenge. High staff turnover, training requirements and maintaining quality can disrupt operations, delay billing and reduce patient satisfaction. To address these needs, we are excited to announce the launch of our Engagement Services — a full-service solution dedicated to simplifying patient and referral communications while optimizing the revenue cycle for providers.
Engagement Services
Our new Engagement Services extend our comprehensive revenue cycle management (RCM) solutions by integrating a high-touch approach to patient and referral calling. We recognize the importance of effective communication, not only for enhancing patient experience but also for accelerating collections and ensuring operational efficiency. This new offering is specifically designed to ease the administrative burden on providers, allowing them to focus more on delivering quality care.
Engagement Services offer a strong support model designed to manage patient and referral interactions efficiently, built on dependable, cost-effective staffing and high-quality communication. Here’s what you can expect:
- Referral Calling: Our referral calling service includes essential functions like order acknowledgments, gathering missing information and switchboard operations, ensuring the entire process is seamless.
- Patient Calling: Our patient calling services assist with insurance updates and scheduling. Patient calling, like referral calling, also helps by obtaining missing information, confirming order acknowledgments and switchboard operations. With these services, we aim to minimize delays in billing and patient communication.
Our Engagement Services operate from our near-shore location in Guyana, South America, paired with U.S.-based leads. This hybrid model provides coverage during Eastern Time zone business hours, ensuring that your patients and referrals receive timely, fluent communication from native English speakers. The strategic location also allows us to provide scalable support, keeping pace with your organization’s growth while maintaining exceptional service quality.
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