The right solution for your HME team might be a familiar one: outsourcing.
Too many denials. Too few staff. Not enough time. It might be time to rethink how you manage your HME billing.
Running a successful home medical equipment (HME) business is rewarding—but it’s no small feat. Providers today face tighter margins, reimbursement cuts, increased audit scrutiny, and a persistent labor shortage. These challenges directly impact your revenue cycle—and your team.
If you’re seeing high employee turnover, growing backlogs, or declining key performance indicators (KPIs), it may be time to consider a new approach. That’s where HME billing outsourcing comes in.
You might need HME billing outsourcing if…
1. Your team is stretched too thin.
Are you running with fewer billing staff than you were a year ago? You’re not alone. Many HME providers are maintaining lean teams while facing higher claim volumes and more complex payer requirements. Your staff may be overwhelmed—and that can lead to missed deadlines, denied claims, and burnout.
2. You’re dealing with high turnover.
High churn in billing and collections roles disrupts continuity and increases training costs. When experienced team members leave, their knowledge goes with them, leaving the remaining staff to pick up the slack. This cycle contributes to more errors, delays, and even lower morale.
3. You’re constantly backlogged.
From eligibility checks and prior authorizations to A/R follow-ups and denial management, your billing cycle may be backed up at multiple points. These bottlenecks don’t just impact your cash flow—they delay patient service and growth opportunities, like resupply programs.
Looking for a better solution?
When you choose HME revenue cycle management outsourcing with Prochant, you gain a dedicated partner focused on helping your business succeed. With over two decades of experience, we’ve helped hundreds of HME providers improve collections, reduce A/R aging, and relieve pressure on their internal teams.
Our client, Steve Mamangakis of Physicians Choice, says, “Working with Prochant, we have gone from 43% accounts receivable (AR) over 90 days to just south of 13%. In this audit rich environment, this result is phenomenal.”
Frequently Asked Questions
1. What is HME billing outsourcing and how does it work?
HME billing outsourcing involves partnering with a third-party expert to manage parts or all of your home medical equipment (HME) revenue cycle. This includes tasks like claims submission, denial management, and cash posting. Companies like Prochant specialize in HME revenue cycle management outsourcing, helping providers boost cash flow and reduce administrative burdens.
2. When should an HME provider consider revenue cycle management outsourcing?
You should consider HME revenue cycle management outsourcing when your internal team is overwhelmed, you’re seeing frequent billing errors, backlogs are growing, or staff turnover is disrupting performance. Outsourcing helps stabilize and scale your billing operations with expert support.
3. How can outsourcing HME billing services help reduce employee turnover?
By outsourcing HME billing tasks, your internal team can focus on strategic and patient-facing work instead of being buried in administrative tasks. This improves job satisfaction and helps reduce burnout and staff turnover.
4. What are the benefits of outsourcing HME revenue cycle management to a company like Prochant?
Outsourcing HME revenue cycle management to Prochant provides access to experienced billing teams, proven processes, and advanced technology. Providers often see improvements in A/R days, collections, denial rates, and overall revenue cycle performance.
5. Can HME billing outsourcing improve my resupply program?
Yes. When your billing and front-end processes are streamlined through outsourcing, tasks like eligibility verification and prior authorizations are handled more efficiently. This allows your resupply program to run smoothly without costly delays or service interruptions.
