“One team. One direction.”
A small group of us at Prochant chose this tagline for our first company summit last month. With offices all over the map – from our headquarters in Charlotte to offices in Chennai and Trivandrum – we all work across different time zones toward a common goal: to help HME providers become more profitable.
We keep this goal close as we do our daily jobs. But we also realize that in order to serve our providers well, we need to educate and cultivate our team well. The first annual Prochant Summit allowed us that exact gift – to come together in person (for many of us, for the first time!) to learn with and from each other. The lessons we learned will remain with us.
Now, we are sharing these lessons with you. Below are 3 lessons we learned about HME teamwork that might help you in your business.
During our summit, we worked in groups to present on HME billing and process outsourcing topics: standardization, business analyses, and the evolution of our industry, to name a few. These sessions allowed us to appreciate the hard work and expertise of our teammates – and take comfort in knowing that we can turn to them with any questions we might have.
One of our account managers sums it up nicely: “All the information that was learned across all the different departments…set myself and Prochant up for future success.”
Key takeaway: Turn to your team when you have questions or concerns, no matter how big or small. That answer could come from the coworker sitting right next to you or from a phone call with a manager at another regional office!
This lesson especially resonated with our team during the time we spent together. Because we are a growing, global company and our employees are spread out geographically, it is possible to feel siloed or isolated from time-to-time, especially when facing tough tasks. The summit gave us a chance to talk about the company’s challenges – together.
Our sales team said, “Getting to know team members, having open and honest conversations with the leadership team and staff, and learning where our organization is moving to in the future” were their favorite parts of the event.
Key takeaway: Work together to tackle challenges! A challenge faced together with your coworkers, including your leadership team where necessary, is a challenge resolved. Your relationships with your team and your patients will be stronger as a result of HME teamwork.
As a familiar saying goes, “It takes all kinds of kinds.”
During one presentation, we had a particularly productive conversation around improvements to Prochant’s processes. What made this discussion so beneficial was the diverse perspectives on this topic – each informed by different cultures, business backgrounds, and life experiences.
Key takeaway: Encourage discussions and differing opinions. Often, it is from these conversations that your business truly blooms.
If you are ready for your HME business to grow, gather your team and take our quick HME Health Check quiz! This is a great first step to cultivate HME teamwork!
Prochant is the nation’s leading HME billing and process outsourcing company. Our highly-skilled team helps providers become more profitable by outsourcing or enhancing front- and back-office processes. We rapidly implement changes and proactively monitor metrics to ensure client success. Headquartered in Charlotte, North Carolina, we work with top medical equipment providers and health systems.