HME billing partnerships take many forms: from industry publications and associations to advocacy groups and influencers. At Prochant, we find particular value in our partnerships with Universal Software Solutions and Computers Unlimited (CU), two of our industry’s top billing software providers.
Prochant has many clients on Universal’s HDMS platform and CU’s TIMS platform. By working together, we can strengthen the HME industry. A strong industry builds strong companies and even stronger client relationships!
We recently saw these partnerships in action at the Universal Users Conference and the TIMS Users Group Conference. From networking to speaking sessions, these HME billing software conferences reaffirmed why partnering with Universal and CU is so significant.
Don’t let us convince you about the power of partnerships in HME billing, though.
We’ll let our partners do the talking! We spoke with Lisa Anderson, Universal’s Education and Outreach Director, and Doug Iversen, CU’s Director of Sales and Marketing.
Partnering with Prochant allows us to expand the stellar support offered to our clients and reach beyond just a software solution. We trust the Prochant team to be in the trenches along side of us during a project that can be very overwhelming for a provider, like a new software implementation. I think Prochant does a great job of understanding providers, and that their work doesn’t get to stop just because a new project has started. Prochant has also been a great fit for our mutual clients after they’ve been on our solution for a while and want to take on a new challenge like a new line of business, expansion, or department retooling. We’ve seen Prochant be a great advocate for our clients, and help them to communicate complex software enhancements to us because they already speak our language.
At TIMS Software, just as we strive to be a valued partner to our users, we also work to cultivate strong relationships with other organizations that can add value to our software. In our partnership with Prochant, for example, we’re proud to offer an integration that helps our users share data, take fewer steps, and get their billing work done faster, so they can focus on serving their patients.
Are you ready to build stronger partnerships?
Prochant is ready to chat! Whether you are an HME provider, software platform, publication, or association in our industry, we have billing experts and thought leaders available to answer your questions and discuss how we can work together. Contact us now.
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Prochant is the nation’s leading HME billing and process outsourcing company. Our highly-skilled team helps providers become more profitable by outsourcing or enhancing front- and back-office processes. We rapidly implement changes and proactively monitor metrics to ensure client success. Headquartered in Charlotte, North Carolina, we work with top medical equipment providers and health systems.
Fax line & referral services are monitored and inbound documents routed per your guidelines. Service also includes qualification, document request & follow up, and data entry of patients & orders.
Financial responsibility is determined, insurance benefits scoped out, and need for prior authorization (PA) identified. PA is requested, followed up on, and appealed if necessary. Information is logged in your billing system.
Orders are taken and processed accordingly. This includes order entry, documentation review, EV/PA, and verification of orders paid prior to advancing the order in the workflow.
The consignment order process can be managed completely by us, allowing your team to manage only by exception. Service includes patient & order entry, documentation review, EV/PA, and order confirmation.
Order confirmation, the first back office step, involves a deep QA where all data elements and physical documentation are reviewed to ensure that the order is clean for billing.
Held and stopped revenue is managed by reviewing the holds & stops, obtaining PAs, reviewing hold reasons and requesting CMNs & RXs via fax.
Cash and denial posting is kept current. Both auto-posting and manual posting are handled skillfully & overnight. Our team posts for all payers, including patients.
Claims review of key data elements is performed, claims submitted to appropriate payers, and batch rejections are resolved. The front-end rejections queue is cleared daily.
Review and resolve denials for each patient. Actions include modification of the claim record, claim resubmission, document collection, and appeal submission. Manage A/R buckets to achieve a strong 90+ Aged A/R metric.