Resupply programs are especially needed today. Patients with respiratory diseases and sleep disorders need new supplies regularly, but may need to limit in-person contact due to the COVID-19 pandemic. Resupply programs may save lives through the direct delivery of supplies to patients’ homes. In addition, enrolling patients in a resupply program ensures timely delivery of devices and supplies. Managing resupply programs is a collaborative effort. Proper physician outreach, provider support, and patient education are key to their success.
Yet, managing resupply programs is easier than you think – let’s learn how.
HME providers that make routine follow-up calls create higher engagement with their patients. Proper follow-up aids in identifying and resolving any issues with supplies. So, implementing a realistic follow-up plan is an essential aspect of managing a resupply program.
A follow-up plan includes tracking the status of each patient and scheduling calls to speak with these patients. In addition, it involves expertly managing each patient’s follow-up notes.
Should you ship resupply items from your warehouse or as drop ship from the vendor? Which brands should you offer your patients?
Your margins greatly influence these decisions. Yet, there may be major variances depending on payer.
HME providers need to set up a calling procedure to make follow-up calls. Specifically, they may draft and follow a call script so that every call conveys clear and concise information. An excellent scripted calling procedure greatly reduces the number of repeat calls to a patient for reconfirmation of previously collected information. Don’t forget to focus on follow-ups after setting up this calling procedure!
This process should include a calendar that allows for seamless scheduling of patients. Additionally, providers should add new patients and identify inactive patients regularly. With a proper calendar or scheduling system, they can efficiently track patients requiring call backs or additional follow-ups.
Providers need direct access to notes on patient equipment and relevant, eligible resupply items. Of course, next steps depend on previous orders and patients’ insurance type. Providers should be able to easily set up a resupply order, confirm ordered equipment, and verify the shipping address.
Is it time to better manage or start your resupply program? Download our “Best Practices for Resupply Management” white paper to get started today.
Prochant is the leading reimbursement firm with a dedicated focus on HME and pharmacy. We have a proven track record of helping HME and pharmacy providers meet their financial goals. Our scalable solutions, years of experience, and advanced technology provide best-in-class results to the healthcare community. Headquartered in Charlotte, North Carolina, our client base includes national HME and pharmacy providers and health systems.