Home medical equipment (HME) businesses are struggling to survive as rising labor rates, overworked employees, and reimbursement cuts impact the industry. These issues often leave providers understaffed, yet under pressure to grow headcount and revenues. In turn, team morale, patient care, and bottom lines suffer.
For 20 years, Prochant has helped hundreds of HME companies become more profitable through superior billing and process outsourcing services and our team of highly skilled specialists. We often meet providers who experience these pain points, and as a result, have difficulty managing back-office processes such as order confirmation, claims transmission, and front-end rejections.
But, a strong back office starts with a strong front office. We break down front-office operations for you below.
Improving your back office begins with knowing your front office. Although these teams work separately, running each area smoothly helps to ensure the collective success of your revenue cycle. Below is an overview of the steps we see as crucial to front-office operations.
Front-office operations begin with new orders from referral sources such as physicians, hospitals, and rehabilitation clinics. These referrals are part of the inbound queue of calls from patients and stakeholders including employees, payers, and vendors. Before fulfilling these orders, your staff reviews patients’ information and insurance to verify and receive authorization of coverage for the requested home medical equipment.
They also reach out at this time to patients who qualify to receive another order of supplies.
Front-office processes are shown above in gray. These steps must occur before back-office operations can begin.
If you are struggling to carry out your front-office operations, our team of trusted billing experts is ready to listen. To speak with a trusted revenue cycle partner, contact us today!
Prochant helps HME providers become more profitable by combining superior billing and process outsourcing with highly-skilled specialists. We audit existing front and back-office processes, rapidly implement changes, and conduct proactive analytics to enable providers to consistently exceed industry benchmarks. Headquartered in Charlotte, North Carolina, our clients include leading medical equipment providers and health systems.