Running an HME business is rewarding…and challenging. Providers strive to serve their patients well, especially amid industry-wide reimbursement cuts and rising labor rates.
Chances are, issues like these negatively affect your employees. Morale may be low. Churn may be high. Workloads may be extreme. Simply put, HME providers and their teams are overworked and understaffed.
Does this sound familiar? There are solutions! But first, let’s dig into these challenges so that we can better understand how they happen – and how to fix them.
Your team might frequently complain about their workload – and with good reason.
According to Homecare Magazine’s most recent salary survey, 47% of HME providers did not plan to hire new employees in the new year. At the same time, 24% of these providers had reduced their staff and 44% had staff that remained roughly the same.
An increasing workload and decreasing workforce create the right recipe for turnover.
Employee churn is the overall turnover of your team as current employees leave and new employees are hired. When these employees move on in search of less stress and more pay, the remaining team can struggle to keep up.
What happens next?
Your team might fall behind on its A/R or denials or struggle with cash posting. You might be backlogged in the front office, too: eligibilities, prior authorizations, and resupply programs. As a result, you might need to pause your resupply program due to the high volume of orders.
When you outsource billing with Prochant, you build a partnership that works on these problem areas in your HME revenue cycle. Over the past two decades, Prochant has helped hundreds of HME companies improve their metrics, team morale, and businesses overall.
Our client, Steve Mamangakis of Physicians Choice, says, “Working with Prochant, we have gone from 43% accounts receivable (AR) over 90 days to just south of 13%. In this audit rich environment, this result is phenomenal.”
If you are ready to enhance your team with a trusted revenue cycle partner, contact us today!
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Prochant is the nation’s leading HME billing and process outsourcing company. Our highly-skilled team helps providers become more profitable by outsourcing or enhancing front- and back-office processes. We rapidly implement changes and proactively monitor metrics to ensure client success. Headquartered in Charlotte, North Carolina, we work with top medical equipment providers and health systems.