The infusion pharmacy market continues to grow. However, this growth brings challenges to billing teams. From intake to cash posting, pharmacies see their share of revenue cycle issues. So, how can they better manage their infusion reimbursement?
We turned to the experts. Jon Love, Prochant’s VP of Business Development, and Tina Ratliff, Prochant’s Pharmacy Reimbursement Manager, provide important insights below.
The intake process takes time. When billers are overwhelmed, they may miss or enter incorrect information. For example, your team might fail to verify a patient’s benefits or get prior authorization. In addition, they may enter incorrect information such as date of birth, diagnosis, or insurance ID numbers. You might also find unsigned delivery tickets that require signatures for Medicare.
Missing forms cause delays in the pharmacy revenue cycle. So, to keep your team running smoothly, you need to ensure that they complete the following forms:
Additionally, home infusion billers need to have proper documentation for claims processing. Updated prescriptions and medical records will keep your team on track, too.
Mistakes happen! Yet, you need to prepare for common billing errors. Some issues include:
Your team might face other challenges. For instance, billers may bill the wrong payer or set up a billing system incorrectly.
Next week, Jon and Tina will share more tips for infusion reimbursement success. Contact us today to learn more about our pharmacy solutions.
Prochant is the nation’s leading HME billing and process outsourcing company. Our highly-skilled team helps providers become more profitable by outsourcing or enhancing front- and back-office processes. We rapidly implement changes and proactively monitor metrics to ensure client success. Headquartered in Charlotte, North Carolina, we work with top medical equipment providers and health systems.